​​Terms & Conditions​​​​​​

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Guest requirements

• Cats must be at least 6 months of age at the time of boarding.

• The maximum age limit for boarding is 15 years.

• Cats over 12 years of age may be asked to provide a brief medical history prior to booking; a full veterinary history may be requested if necessary.

• All cats must be able to be handled and safely cared for in a boarding environment. Cats that have proven to be unsuitable for our care due to extreme aggression or behaviours that cause stress to other guests may not be accepted for future bookings.

• Cats with certain medical or behavioural conditions may not be accepted. Acceptance is at the sole discretion of AliCats Cattery.

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Vaccinations & Parasites

• Cats must have a current vaccination certificate covering the full duration of their stay. Owners should provide a photo or copy at the time of booking and bring the original on the day of drop-off.

• Required vaccinations:

  • Feline panleukopenia (feline parvovirus / feline infectious enteritis)

  • Feline herpesvirus

  • Feline calicivirus

• Cats must be free from external parasites. Cats showing fleas, ticks, or other external parasites will not be accepted; if detected on arrival, boarding will be refused and the owner must take the cat home immediately.

• If external parasites are detected during the stay, treatment will be applied following veterinary advice with written consent from the owner or emergency contact, or the cat may need to be collected.

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Pre-existing Conditions & Medication

• AliCats carries insurance for incidents arising from our operations, covering our liability in unexpected situations.

• Existing medical conditions are not covered under AliCats insurance.

• AliCats accepts no responsibility for illness, injury, loss, or death resulting from pre-existing medical conditions.

• Cats requiring regular medication may be accepted at AliCats’ discretion, depending on the type of medication and the cat’s individual needs.

• AliCats is unable to administer certain medications, including injections and some transdermal medications.

 

Toileting & Behaviour
Cats must be reliably litter-trained. Owners must inform AliCats of any history of toileting outside the litter tray, spraying, or other marking behaviours. Cats with persistent inappropriate toileting or behaviours that may cause stress or hygiene issues may not be accepted for boarding at AliCats’ discretion.

 

Illness & Emergencies

• If a cat becomes unwell during boarding, the cat’s usual veterinarian will be contacted where possible. In emergencies, veterinary treatment may be sought without prior consent if deemed necessary for the cat’s welfare.

• Veterinary fees for your cat during boarding, including emergencies or routine treatment, are the responsibility of the owner and must be reimbursed upon collection.​

 

Booking & Minimum Stay

• The minimum stay is 7 days throughout the year.

• For bookings including 23/12–02/01, minimum stay is 14 days.

• AliCats does not accept long-term bookings. The maximum stay is 4 weeks.

• AliCats is closed on Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, and New Year’s Day.

 

Charges

• The total price covers all days or part thereof, including both the day of drop-off and the day of collection.

• Prices are fixed; no discounts are available.

 

Deposits & Payments

• A 25% deposit is required to secure all bookings and must be paid by bank transfer to the account provided on the booking form.

• The remaining balance can be paid by bank transfer up to 48 hours before arrival, or in cash at drop-off. Payment must be received in full before your cat is left in our care.

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Cancellation policy: Refunds of deposits apply only if cancelled more than 30 days before arrival; deposits are non-refundable within 30 days of arrival.

• Failure to pay the outstanding balance by the required time may result in booking cancellation or refusal of entry.

• AliCats accepts no responsibility for any loss or expense incurred due to refusal of entry resulting from non-payment.

 

Drop-Off & Collection Appointments

• AliCats is closed on Sundays for drop-offs and collections.

• Drop-off appointments: 4:00 pm – 6:00 pm, Monday to Saturday

• Collection appointments: 10:00 am – 12:00 pm, Monday to Saturday

• Appointments are allocated in 30-minute time slots.

• Arriving on time is strongly recommended to help your cat settle calmly.

• Late arrivals may be asked to wait until the next available slot if another appointment is scheduled after yours.

• Arrivals and collections outside opening hours are not permitted under any circumstances.

 

Carriers & Safety

• Cats must arrive and leave in a secure, purpose-designed cage or carrier.

• Cats cannot be brought on harnesses, in other boxes, or carried in arms.

• While on AliCats property, cats must remain securely in their carrier until placed in their designated pen.

• Only solid (hard) carriers may be left in the pen with your cat.

• Fabric or soft carriers must be taken home at drop-off, as they can pose a safety risk if left unsupervised.

• Carriers should be lined with a puppy pad or other disposable liner to manage accidents; AliCats can provide one if needed.

• If a cat soils their carrier on arrival, owners may be asked to assist with initial clean-up to minimise stress to the cat. All supplies will be provided.

• All collars must be removed prior to boarding.

 

Items from Home

• For hygiene and health and safety reasons, we cannot accept personal belongings, including beds, bedding, scratchers, clothing items, or objects other than the items listed below.

• Cats may bring:

  • One small blanket (maximum 180 cm × 120 cm) that smells of home to help them feel settled

  • A couple of small toys

• Toys must be safe: no string, small or broken parts, or other items that are not designed as toys.

• Personal clothing items (e.g., worn socks) are not permitted.

• Please do not bring anything valuable or sentimental. Heavily soiled bedding cannot be washed and will be disposed of.

• We provide everything your cat needs, including a variety of cozy bedding and toys to help them feel at home.

• If your cat has additional requests or special needs, please let us know in advance — we’re happy to accommodate wherever possible.

 

Cats from the same household

• Only cats from the same household may share a unit.

• If your booking is for two cats sharing a unit, please use one booking form.

• If your booking is for two cats in separate units, please use a separate booking form for each cat

• Cats sharing a unit may be separated if deemed in their best interest.

• Any additional cost for housing cats in separate units must be paid at collection.

 

Updates & Staying in Touch

• AliCats does not offer daily updates.

• Updates are usually sent twice weekly (most often Mondays and Thursdays) via WhatsApp, including photos and videos where possible.

• To receive updates via WhatsApp, please send a message on the day of drop-off from the number you’d like us to use. This helps us manage messages efficiently and ensures no one is missed.

 

Abandonment

• In the event a cat is not collected at the end of the boarding period and the owner cannot be contacted, AliCats may deem the cat to be abandoned and will take appropriate steps to ensure the cat’s welfare, including rehoming if necessary.

 

Social Media

• AliCats may share photos or videos of boarding cats, including their name, on social media platforms (Facebook, Instagram, TikTok).

• Owners who do not wish their cat to appear on social media must notify AliCats prior to boarding.